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Shipping & Returns
Acceptance of orders is entirely at the discretion of Art Supplies Direct.
Orders are not considered accepted until an email of confirmation has been sent by Art Supplies Direct.

Please note that there are some products that may not be available once existing stock has been exhausted and suppliers are unable to meet the stock requirements of Art Supplies Direct. Where this is the case and you have already placed an order we will notify you as soon as practicable once we have been made aware of the non- availability and will refund any amounts already paid for the order in full.

Whilst orders are accepted on this website 24 hours a day, 365 days a year, orders will only be processed during normal trading hours – Mon – Fri , 9-5pm EST excluding Public Holidays.

All prices are quoted in Australian dollars and include GST. Prices are subject to change without notice.

Items will be despatched by either Registered Australia Post, Courier service or Road Express dependant on size of goods and location of customer. Customers will be notified via email of the method of delivery for their order. If your order is being delivered by Courier or Road Express someone MUST be present at the designated delivery address during normal business hours (Mon – Fri 9am-5pm). We suggest using your work address for delivery if no one is at home during these times. Extra charges will be incurred by the customer for repeated drop off attempts. Alternatively an “authorisation to leave” without signature may be given to the courier however the customer assumes the risk of loss associated with this option & no responsibility will be accepted by Art Supplies Direct for loss/damage to items incurred if this option is taken.
All orders are subject to a delivery fee. Minimum delivery charge $10 per order.
Goods will only be shipped once full payment has been received by Art Supplies Direct.
Orders shipped only to Australian addresses at this time.

All orders are subject to a freight charge regardless of order value.
Items that are bulky or required to be shipped to an address outside of a capital city metro area will be subject to an additional freight charge. Customers will be advised of any additional freight charges prior to confirmation of order by Art Supplies Direct.

If you are not completely satisfied with your purchase please contact us for a refund or exchange.
All refund/exchange claims must be made within 7 days from receipt of goods.
All refunds/exchange claims are required to be accompanied by a Proof of Purchase receipt.
No returns or exchanges will be accepted without prior consent by Art Supplies Direct.
Any refunded amount is for item price only and excludes freight charges.
Items for return/exchange are returned to Art Supplies Direct at the buyers’ expense.

Refunds/ Exchanges will not be considered for the following reasons:
- No Proof of Purchase is offered.
- The customer has simply changed their mind.
- The customer has bought the item on behalf of someone else who doesn’t want it.
- The goods have been damaged after receipt by the customer from our carrier.

All goods must be returned in their complete original condition (as sold), in original packaging with all accessories and must not show any signs of wear or abuse.

All goods are sold with the suppliers’ limited warranty. The terms of the warranty vary depending on the supplier and product. Warranty does not cover user wear & tear, damage from user misuse or damage caused when items are not used in accordance with instructions provided.
Consumable parts are also not included under warranty eg needles, tips, filters etc.
Except to the extent required by law or to the extent otherwise specified, Art Supplies Direct provides no separate warranty for any items sold on this website.

Art Supplies Direct is committed to protecting your privacy. We will collect, use, hold & disclose your personal information in compliance with the Privacy Act of 1998. Art Supplies Direct only collects personal information necessary to process orders as a retailer. Any information collected by Art Supplies Direct will be used for the primary purpose of retailing as permitted by the Privacy Act 1998. We may also from time to time use your personal details to contact you with marketing materials. Should you choose not to receive any marketing material from us you can contact us via email to un-subscribe. You can update your personal details with us at any time via email.

COMMITMENT TO DATA SECURITY: Art Supplies Direct will take all reasonable precaution to protect your personal information from loss, misuse or alteration.